Keep a record of each request
Submit improvements, report issues and request maintenance within your project.
Client workspace
Stay informed, from development to maintenance.
Keep requests, progress and results in one place. Your team and KPS share the same view of the work throughout your project.
Contract clients can create an account using an invitation from their project contact.
The client workspace is currently available in Korean.
Interface improvementClient review
Owner Project contact
- Request
- Review & schedule
- In progress
- Client review
- Completed
The requested changes are ready. Review the result, approve completion or request a revision.
A shared record, from request to completion.
See the owner and schedule
Follow the current status and agreed dates to understand what comes next.
Keep the discussion together
Share comments and attachments alongside the request they relate to.
Confirm the completed work
Review the result before approving completion or asking for changes.
After launch, each kind of work is agreed separately.
A request may be a defect fix, an incident or a new feature, and each is handled differently. When we define the maintenance scope, we agree on the four kinds of work below separately, then record each request in your client workspace.
Warranty fixes
Warranty fixes cover defects found within a set period after delivery, at no cost. The period and scope are agreed in advance.
Incident response
Incidents are classified into severity levels by their impact on the service, and each level has its own first response, recovery target and reporting method.
Routine checks
Check items and procedures are set in advance so that tasks such as security updates and backups are checked on schedule.
Feature improvements
We gather feedback from users and operators and prioritize improvements by impact and effort.
The scope of support and response times are agreed after reviewing your system environment and operating hours, and recorded in the operating documents.
Planning a new project?
Tell us what you need and discuss the scope with us. We will arrange workspace access after contracting.