Service & UX planning
Based on user goals and operating needs, we design user journeys, information architecture, and core policies.
We bring together service planning, UX, web and mobile development, and the setup for running the service, so the digital platforms we build can keep growing.

We design the service structure and user experience together so that users, operators, and partners can each reach their goals easily. Before building screens, we define the information architecture and operating policies, and we lay a technical foundation that lets you add features later.
Based on user goals and operating needs, we design user journeys, information architecture, and core policies.
With web standards and web accessibility in mind, we build screens and interactions that work consistently across devices.
Alongside the service, we build the work tools for running its features, data, and content.
We connect the external functions you need, such as authentication, payments, notifications, and public data, to fit the service flow.
Pending approvals & scheduled items
If this sounds familiar
As features and content keep being added, users find it hard to know where to begin the task they came for.
Web, mobile, and admin screens each use different data and operating standards, so management costs and errors grow.
You need to fix a structure where even small changes have large effects, or where new features are hard to try out quickly.
We outline who will use the service and why, along with the needs of the organization that runs it.
We design the key user journeys and screen flows, and confirm the priorities.
We build user-facing screens, the business processing server, admin features, and external integrations as one service.
We run pre-launch checks and the handover, and keep a running list of improvements found in use.
The exact scope and deliverables are confirmed in early discussions.
Remotely checking the operating status and condition of facilities across multiple sites, and forecasting and managing their output
Managing detection activity zones and inspection records together, as part of a social-enterprise program to prevent illegal filming
Building and reliably operating an online marketplace for a fashion company with stores in Korea and abroad
We can cover everything from service planning, where we define user roles and workflows, to information architecture, screen design, visual design, and responsive implementation.
Read the full answer: Do you also handle service planning and UI/UX design?We review your existing screens and features, content structure, operating practices, and connected systems, and separate what can be reused from what needs to be redesigned.
Read the full answer: Can you help us decide between a full overhaul and partial improvements?We look at web standards, web accessibility, and whether screens look the same across browsers (cross-browser compatibility) from the planning stage.
Read the full answer: Is web accessibility part of the build scope?Tell us about your current environment and the work you want to improve, and we’ll help define where to start.